Clear answers to help your business grow and succeed
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How is AIVI Different from Chatbot AI and Legacy Omni-Channel Providers?
AIVI goes beyond the limitations of basic chatbots and legacy omni-channel solutions. While chatbots rely on static, pre-programmed responses and are often confined to a single platform like a website or app, AIVI operates across multiple channels—email, messaging, and voice—and adapts in real time based on customer behavior. Powered by millions of real-world profiles summarized into AI-driven attributes, AIVI personalizes each interaction for maximum impact. Unlike legacy providers that rely on outdated systems, AIVI is built from the ground up with AI at its core, enabling it to continuously evolve, dynamically adjusting its messaging for a more refined and engaging customer experience.
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How Secure is AIVI as it Deals with My Customer Data?
Data security is a top priority. We use industry-leading standards to protect your customer data, including HTTPS for secure transmission and encryption for data both in transit and at rest. Our platform complies with global regulations like GDPR, ensuring that personal information is handled responsibly. Through robust API security protocols and strict access controls, only authorized systems and personnel can access your data. Every layer of our service is designed to keep your information safe and secure from potential threats.
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How does AIVI use A/B testing to optimize campaigns?
AIVI automatically runs A/B testing for every campaign, testing variables like timing, tone, and messaging. With the ability to adjust over a million different variables, AIVI continuously optimizes performance in real-time, refining strategies to get the best results without manual intervention.
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What is the true value of Pulse by AIVI?
The true value of Pulse lies in its ability to dynamically test, learn, and adapt. Pulse ensures every interaction feels personalized by using AI-generated prompts that are continuously refined. The system evolves over time, adding new algorithms to maintain effectiveness and relevance.
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How does AIVI ensure personalized and unique customer interactions?
AIVI’s AI algorithms adjust each interaction based on over 38 dynamic attributes, ensuring that every customer receives a unique and tailored message. As the system learns, it continuously personalizes engagements, ensuring no two customers experience the same interaction. This creates an authentic, non-robotic experience that adapts to customer needs in real-time.
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What channels does AIVI support?
AIVI natively supports voice, SMS, and email, as these channels are proven to be highly effective for engagement. Additional channels like WhatsApp and Facebook Messenger can also be implemented based on customer demand. This ensures you can reach customers wherever they are, through the channel they prefer.
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How do you integrate with my existing systems?
Integration with your CRM, email service, or support tools is seamless. AIVI’s platform is designed to integrate smoothly, allowing you to control campaign timing and intensity using real-time data without risking the integrity of your critical systems.
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What makes Pulse by AIVI different?
Pulse by AIVI doesn’t just automate; it learns. It leverages advanced machine learning to analyze customer behavior and continuously adapts its messaging for better results. Pulse can test and adjust millions of variables dynamically, ensuring that the messaging always hits the mark. When it finds something that works, it automatically optimizes the campaign for maximum impact.
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What if my business isn’t tech-savvy?
AIVI’s platform is intuitive and user-friendly. You don’t need to be a tech expert to use it. The setup process is hands-off, and our team ensures you’re guided every step of the way, making the transition smooth from day one.
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What is your pricing model?
We’ve found tremendous success with early adopters by leveraging a performance-based pricing model. If we can't outperform your current results, you owe us nothing. However, when we drive significant improvements in lead conversions, engagement, or other key metrics, we adopt a fair, performance-based strategy. This approach is tailored to your industry, metrics, and verticals, ensuring that our success is tied to yours.
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Want more personalized advice?
Schedule a call with one of our AI Experts by clicking the button below or click here to find a time that works for you.